FAQ

1. How long does it take to process my order?

Orders are generally processed within 0–1 business days after the order is placed.

2. How long does shipping take?

Our estimated shipping time is 3–7 business days after your order has been processed and shipped.

The total estimated delivery time is generally 3–8 business days.

3. Will I receive tracking information?

Yes. When tracking information is available, it will be provided after your order has been shipped.

Please allow some time for tracking information to become active after the carrier receives your package.

4. Can I return my order?

Yes. Eligible items may generally be returned within 30 days of delivery, provided they meet the requirements described in our Return and Refund Policy.

Items should generally be unused and returned in their original condition and packaging.

5. Who pays for return shipping?

Unless the item is defective, damaged, or incorrect, the customer may generally be responsible for return shipping costs.

Please review our Return and Refund Policy for complete details.

6. What if I receive a damaged or incorrect item?

Please contact us as soon as possible after receiving your order.

Provide your order number and relevant details so we can review the issue and determine the appropriate solution.

7. Can I cancel my order?

If you need to cancel an order, contact us as soon as possible.

Because orders may be processed quickly, cancellation may not always be possible once an order has been processed or shipped.

8. What payment methods do you accept?

We accept payment methods available at checkout, which may include major credit and debit cards such as Visa, Mastercard, American Express, and Discover.

Other payment options may also be available depending on your location.

9. What happens if my package is delayed?

Shipping times are estimates and may occasionally be affected by weather, carrier delays, holidays, transportation issues, or other circumstances beyond our control.

If your package appears significantly delayed, please contact us for assistance.

10. What if my order says delivered but I cannot find it?

First, check around your delivery location and with other members of your household or building.

If you still cannot locate the package, contact us and we will help you determine the next steps.

11. Do you ship internationally?

Shipping availability depends on the destinations available at checkout. Please check the available shipping options when placing your order.

12. How can I contact Yard Equipment?

You can contact us using the information below:

Yard Equipment
415 Codoni Ave
Modesto, CA 95357
United States

Phone: +1 209-554-5817
Website: yardequipment.shop

We are happy to assist with questions about products, orders, payments, shipping, returns, and refunds.